They don't. They have a trust problem.
Michael L. Atkinson is an Enterprise Venture Architect and Enterprise Systems Architect living at the intersection of operations, finance and technology. He is the founding CEO of Bailiwick Ventures and founder of the Bailiwick Venture Studio, which creates and builds a portfolio of next-generation enterprise and industry technology companies.
His perspective is forged from four decades of direct experience as an investment banker, executing over 250 transactions; as a multi-brand operator and multi-unit chain CFO; and as a technology entrepreneur and venture architect. Seeing an industry simultaneously from finance, from operations and from technology is an unusual vantage point, and it led him to identify a foundational crisis that most organizations experience daily without naming: data anarchy.
Every enterprise he has worked inside has more data than it can use and less certainty than it needs. The dashboards agree with one another until someone asks how a number was produced. Then the meeting stops being about the business and starts being about the numbers.
That failure is not a data quality problem. Both figures may be accurate records of what their systems observed. The problem is that neither is evidence — nothing in the enterprise established, in advance, which one carried authority. Artificial intelligence made the stakes immediate. A model does not hesitate at an ambiguous denominator, and it does not notice that two systems disagree.
The insight that followed is the through-line of everything since: before intelligence can be actionable, it must first be trusted. He has codified that principle in his forthcoming book, The Certified Enterprise — Taming Data Anarchy in the AI Era, and commercialized it through FohBoh.ai, built on a deterministic engine he designed himself.